Current openings
We're always looking for passionate people
two employees working together on tablet and smiling

A career with The Insurance Center is a rewarding and fulfilling opportunity. See current openings listed below. 

All locations

Sales Representative – All locations

T.I.C., Inc., (The Insurance Center), a leading multi-state insurance agency, is seeking experienced Representatives to market insurance products. You must be a motivated and successful sales representative who will be responsible for servicing existing accounts and closing new accounts. We provide extensive marketing support, which includes sales lead systems, exclusive products, agency-sponsored incentive trips, competitive wage plus commission, benefits package, internal support staff and much more. We have offices throughout the states of Wisconsin, Minnesota and Iowa. Opportunities are available in the following divisions: Life, Accident & Health, Corporate Benefits and Property & Casualty.

Opportunities & training

  • Culture & leadership training
  • Personal & career development training
  • Carrier product training
  • In-house & field sales training
  • Team selling
  • Mentorship program
  • Bignition "Wedge" outside sales training
  • CE & designation support

Benefits

  • Health
  • Dental
  • Vision
  • Flexible spending plan
  • Life & accidental death
  • Disability
  • 401k match
  • Discretionary profit sharing
  • Generous paid time off
  • Paid holidays
  • Tuition reimbursement
  • Life/work balance

Compensation & incentives

  • Competitive compensation
  • Unlimited income potential
  • New & renewal commission structures
  • Treadmill/validation
  • Performance-based bonus structure
  • Sales incentives trips in summer & winter

Submit a resumé to T.I.C., Inc., Attn: Human Resource Department, 701 Sand Lake Road, Onalaska, WI 54650-2442. Resumés may also be submitted to jobs@ticinsurance.com. For additional information, contact the Human Resource Department at 800-362-8046 ext 30174. Equal opportunity employer.

Onalaska Location

Account Support Representative – Onalaska location

The Insurance Center’s Corporate Benefits division provides benefit solutions to employers throughout WI, MN and IA as it pertains to health, dental, vision, life/AD&D, STD, Flexible Spending, COBRA administration resources, etc. In addition, we provide resources to our employer clients in the realm of compliance and other HR related support which is why candidates with an HR background are attractive. In addition, our Account Managers, Benefit Consultants and Account Support Representatives work closely with HR leaders of organizations and partner on open enrollment activities, employee onboarding as it pertains to benefits education, employee leave, and wellness programs. The responsibilities include quoting, preparing proposals and illustrations, preparing insurance census materials, handling customer service calls from our policyholders, and assisting our producers in their marketing efforts as a valued member of a team. The successful candidate will work closely with sales agents relative to retention, client satisfaction and identify additional value-added product opportunities for existing clients and prospects.

Qualified applicants must possess strong communication skills, enjoy working in a fast paced environment and demonstrate excellent computer skills, specifically using Microsoft Word, Excel, and Outlook. Human Resources, Employee Benefits experience and/or a Life, Accident and Health Insurance License a plus! We provide competitive compensation and a complete benefits package consisting of, but not limited to, group health, dental, 401(k) plan, and generous paid time off. For immediate consideration, qualified applicants should submit a letter of application, resume, and salary requirements to jobs@ticinsurance.com. 

Commercial Lines Customer Service – Agent (CS-A)

The Insurance Center has an immediate opening for a Commercial Lines Customer Service – Agent (CS-A).  The CS-A is responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention. You will also coordinate multiple tasks across teams to meet deadlines and quality standards. We are seeking a passionate, self-driven, natural-born service person with a desire to make a difference in people's lives and businesses. As a Commercial Customer Service – Agent, you will be responsible for promoting and servicing an array of commercial property and casualty products in accordance with our established process and procedures, and in pursuit of the company's goals and objectives. You will be responsible for maintaining current client relationships. The Commercial Lines Customer Service – Agent is an effective team member and relationship builder.

Commercial Lines CS-A responsibilities

  • Coordinate the servicing of a book of business with all internal and external stakeholders
  • Demonstrate an advanced level of knowledge of all commercial lines of insurance
  • Monitor and address aged accounts receivable with clients
  • Communicate and develop relationships with clients to ensure their satisfaction with services provided
  • Escalate complaints and concerns to appropriate stakeholders
  • Visit clients with agent as necessary to review policies, audits, loss run analyses and projections
  • Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
  • Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon
  • Verify, dispute and process audit endorsements in a timely manner
  • Perform detailed audit review and present to clients

Experience

  • 2+ years of experience in commercial lines customer service (preferred)
  • Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
  • Proficiency in the use of Microsoft Word and Excel required
  • Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing

Education

  • Associates Degree  and/or training equivalent experience. 

The Insurance Center offers competitive compensation and excellent benefits package including 401(k) plan, medical, dental, vision, life insurance and more. Consistent with our healthy work life balance we offer paid holidays and a generous paid time off policy.

Property & Casualty Support Team Lead

Help us fight for the highest possible good for our clients, coworkers, and community! The Insurance Center has an immediate leadership opportunity for a Property & Casualty Support Team Lead. The team lead is responsible for the processes and systems related to the servicing of clients along with the supervision of customer service agents.  You will be a key leader in the business development value stream, directing the delivery of administrative and operation assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction. Provide team members with the appropriate training tools, direction and motivation that enable their success.  Build meaningful relationships and help protect families & businesses with our constant pursuit of personal, professional, and team growth.

Support Team Lead responsibilities

  • Help drive our positive healthy culture and live out our Belongships
    • Be Authentic
    • Be Ethical
    • Be Intentional
    • Be Empowered
    • Be Dynamic
  • Supervise and streamline support staff workflow.
  • Support & Challenge team members in providing exceptional service to both external and internal customers.
  • Routine audits of system activity for team members. Works with team members to ensure accuracy & appropriate application of established procedures.
  • Ensure that work resources and procedures are reviewed and updated as necessary
  • Escalate complaints and concerns to appropriate stakeholders
  • Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
  • Training and development- new hire and ongoing training programs
  • Provide performance feedback of all team members

Experience

  • 2+ years of experience in Property & Casualty customer service (preferred)
  • Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
  • Proficiency in the use of Microsoft Word and Excel required
  • Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing

Education

  • Associates Degree and/or two to three years of related experience and/or training; or equivalent combination of education and experience. Insurance agency experience preferred.

The Insurance Center offers competitive compensation and excellent benefits package including 401(k) plan, medical, dental, vision, life insurance and more. Consistent with our healthy work life balance we offer paid holidays and a generous paid time off policy.

Marketing Director

 As our Marketing Director you will develop, establish, and maintain marketing strategies to meet organizational objectives.  You will also provide effective management of the internal and external marketing and promotional activities of the organization.

Key Responsibilities include:

  •  Work closely with division leaders to develop and implement sales marketing campaigns and projects for new and existing products.
  • Ensure internal and external marketing ideas/materials align and support The Insurance Center’s brand.
  • Build brand awareness through marketing positioning and audience engagement.
  • Analysis of customer research, current market conditions and competitor information.
  • Website content development and maintenance.
  • Social media development & consistent presence.
  • Proactively develop and execute sourcing strategies to identify talent to meet hiring needs. Creatively leverage social media platforms like LinkedIn, Twitter, Facebook, Handshake to identify active and passive candidates. Attend job fairs & have a consistent college presence.
  • Develop various marketing collateral within brand standards.
  • Collaborate with Marketing committee on projects and marketing related efforts. Provide direction and leadership to Marketing Interns.
  • Ensure compliance with all State and Federal Telemarketing, CMS, OCI regulations as it pertains to marketing.
  • Monitor and report on all marketing activity and results. Deliver marketing activity within agreed budget. Track ROI.
  • Initiate and follow up with customers relative to product, agent and service satisfaction.

Required Experience:

Minimum of Associate degree, business, or marketing related, and two to three years of related experience and/or training; or equivalent combination of education and experience is preferred. Experience in all aspects of developing and maintaining marketing strategies. Proficient with Microsoft Office Suite, Canva, Adobe Illustrator, WordPress and internet navigation required. Experience with social media platforms such as Facebook, Tik Toc, LinkedIn, Twitter, Instagram.     

This is NOT a remote postion. This position is located on site in one of the following locations in Wisconsin: Onalaska, Appleton, Green Bay, Madison, Eau Claire.

Appleton Location

Account Support Representative- Appleton Location

The Insurance Center’s Corporate Benefits division provides benefit solutions to employers throughout WI, MN and IA as it pertains to health, dental, vision, life/AD&D, STD, Flexible Spending, COBRA administration resources, etc. In addition, we provide resources to our employer clients in the realm of compliance and other HR related support which is why candidates with an HR background are attractive. In addition, our Account Managers, Benefit Consultants and Account Support Representatives work closely with HR leaders of organizations and partner on open enrollment activities, employee onboarding as it pertains to benefits education, employee leave, and wellness programs.

The responsibilities include quoting, preparing proposals and illustrations, preparing insurance census materials, handling customer service calls from our policyholders, and assisting our producers in their marketing efforts as a valued member of a team. The successful candidate will work closely with sales agents relative to retention, client satisfaction and identify additional value-added product opportunities for existing clients and prospects.

Qualified applicants must possess strong communication skills, enjoy working in a fast paced environment and demonstrate excellent computer skills, specifically using Microsoft Word, Excel, and Outlook. Human Resources, Employee Benefits experience and/or a Life, Accident and Health Insurance License a plus! We provide competitive compensation and a complete benefits package consisting of, but not limited to, group health, dental, 401(k) plan, and generous paid time off.

Commercial Lines Customer Service – Agent (CS-A)

The Insurance Center has an immediate opening for a Commercial Lines Customer Service – Agent (CS-A).  The CS-A is responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention. You will also coordinate multiple tasks across teams to meet deadlines and quality standards. We are seeking a passionate, self-driven, natural-born service person with a desire to make a difference in people's lives and businesses. As a Commercial Customer Service – Agent, you will be responsible for promoting and servicing an array of commercial property and casualty products in accordance with our established process and procedures, and in pursuit of the company's goals and objectives. You will be responsible for maintaining current client relationships. The Commercial Lines Customer Service – Agent is an effective team member and relationship builder.

Commercial Lines CS-A responsibilities

  • Coordinate the servicing of a book of business with all internal and external stakeholders
  • Demonstrate an advanced level of knowledge of all commercial lines of insurance
  • Monitor and address aged accounts receivable with clients
  • Communicate and develop relationships with clients to ensure their satisfaction with services provided
  • Escalate complaints and concerns to appropriate stakeholders
  • Visit clients with agent as necessary to review policies, audits, loss run analyses and projections
  • Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
  • Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon
  • Verify, dispute and process audit endorsements in a timely manner
  • Perform detailed audit review and present to clients

Experience

  • 2+ years of experience in commercial lines customer service (preferred)
  • Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
  • Proficiency in the use of Microsoft Word and Excel required
  • Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing

Education

  • Associates Degree  and/or training equivalent experience. 

The Insurance Center offers competitive compensation and excellent benefits package including 401(k) plan, medical, dental, vision, life insurance and more. Consistent with our healthy work life balance we offer paid holidays and a generous paid time off policy.

Marketing Director

 As our Marketing Director you will develop, establish, and maintain marketing strategies to meet organizational objectives.  You will also provide effective management of the internal and external marketing and promotional activities of the organization.

Key Responsibilities include:

  •  Work closely with division leaders to develop and implement sales marketing campaigns and projects for new and existing products.
  • Ensure internal and external marketing ideas/materials align and support The Insurance Center’s brand.
  • Build brand awareness through marketing positioning and audience engagement.
  • Analysis of customer research, current market conditions and competitor information.
  • Website content development and maintenance.
  • Social media development & consistent presence.
  • Proactively develop and execute sourcing strategies to identify talent to meet hiring needs. Creatively leverage social media platforms like LinkedIn, Twitter, Facebook, Handshake to identify active and passive candidates. Attend job fairs & have a consistent college presence.
  • Develop various marketing collateral within brand standards.
  • Collaborate with Marketing committee on projects and marketing related efforts. Provide direction and leadership to Marketing Interns.
  • Ensure compliance with all State and Federal Telemarketing, CMS, OCI regulations as it pertains to marketing.
  • Monitor and report on all marketing activity and results. Deliver marketing activity within agreed budget. Track ROI.
  • Initiate and follow up with customers relative to product, agent and service satisfaction.

Required Experience:

Minimum of Associate degree, business, or marketing related, and two to three years of related experience and/or training; or equivalent combination of education and experience is preferred. Experience in all aspects of developing and maintaining marketing strategies. Proficient with Microsoft Office Suite, Canva, Adobe Illustrator, WordPress and internet navigation required. Experience with social media platforms such as Facebook, Tik Toc, LinkedIn, Twitter, Instagram.     

This is NOT a remote postion. This position is located on site in one of the following locations in Wisconsin: Onalaska, Appleton, Green Bay, Madison, Eau Claire.

Eau Claire Location

Commercial Lines Customer Service – Agent (CS-A)

The Insurance Center has an immediate opening for a Commercial Lines Customer Service – Agent (CS-A).  The CS-A is responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention. You will also coordinate multiple tasks across teams to meet deadlines and quality standards. We are seeking a passionate, self-driven, natural-born service person with a desire to make a difference in people's lives and businesses. As a Commercial Customer Service – Agent, you will be responsible for promoting and servicing an array of commercial property and casualty products in accordance with our established process and procedures, and in pursuit of the company's goals and objectives. You will be responsible for maintaining current client relationships. The Commercial Lines Customer Service – Agent is an effective team member and relationship builder.

Commercial Lines CS-A responsibilities

  • Coordinate the servicing of a book of business with all internal and external stakeholders
  • Demonstrate an advanced level of knowledge of all commercial lines of insurance
  • Monitor and address aged accounts receivable with clients
  • Communicate and develop relationships with clients to ensure their satisfaction with services provided
  • Escalate complaints and concerns to appropriate stakeholders
  • Visit clients with agent as necessary to review policies, audits, loss run analyses and projections
  • Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
  • Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon
  • Verify, dispute and process audit endorsements in a timely manner
  • Perform detailed audit review and present to clients

Experience

  • 2+ years of experience in commercial lines customer service (preferred)
  • Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
  • Proficiency in the use of Microsoft Word and Excel required
  • Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing

Education

  • Associates Degree  and/or training equivalent experience. 

The Insurance Center offers competitive compensation and excellent benefits package including 401(k) plan, medical, dental, vision, life insurance and more. Consistent with our healthy work life balance we offer paid holidays and a generous paid time off policy.

Property & Casualty Support Team Lead

Help us fight for the highest possible good for our clients, coworkers, and community! The Insurance Center has an immediate leadership opportunity for a Property & Casualty Support Team Lead. The team lead is responsible for the processes and systems related to the servicing of clients along with the supervision of customer service agents.  You will be a key leader in the business development value stream, directing the delivery of administrative and operation assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction. Provide team members with the appropriate training tools, direction and motivation that enable their success.  Build meaningful relationships and help protect families & businesses with our constant pursuit of personal, professional, and team growth.

Support Team Lead responsibilities

  • Help drive our positive healthy culture and live out our Belongships
    • Be Authentic
    • Be Ethical
    • Be Intentional
    • Be Empowered
    • Be Dynamic
  • Supervise and streamline support staff workflow.
  • Support & Challenge team members in providing exceptional service to both external and internal customers.
  • Routine audits of system activity for team members. Works with team members to ensure accuracy & appropriate application of established procedures.
  • Ensure that work resources and procedures are reviewed and updated as necessary
  • Escalate complaints and concerns to appropriate stakeholders
  • Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
  • Training and development- new hire and ongoing training programs
  • Provide performance feedback of all team members

Experience

  • 2+ years of experience in Property & Casualty customer service (preferred)
  • Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
  • Proficiency in the use of Microsoft Word and Excel required
  • Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing

Education

  • Associates Degree and/or two to three years of related experience and/or training; or equivalent combination of education and experience. Insurance agency experience preferred.

The Insurance Center offers competitive compensation and excellent benefits package including 401(k) plan, medical, dental, vision, life insurance and more. Consistent with our healthy work life balance we offer paid holidays and a generous paid time off policy.

Marketing Director

 As our Marketing Director you will develop, establish, and maintain marketing strategies to meet organizational objectives.  You will also provide effective management of the internal and external marketing and promotional activities of the organization.

Key Responsibilities include:

  •  Work closely with division leaders to develop and implement sales marketing campaigns and projects for new and existing products.
  • Ensure internal and external marketing ideas/materials align and support The Insurance Center’s brand.
  • Build brand awareness through marketing positioning and audience engagement.
  • Analysis of customer research, current market conditions and competitor information.
  • Website content development and maintenance.
  • Social media development & consistent presence.
  • Proactively develop and execute sourcing strategies to identify talent to meet hiring needs. Creatively leverage social media platforms like LinkedIn, Twitter, Facebook, Handshake to identify active and passive candidates. Attend job fairs & have a consistent college presence.
  • Develop various marketing collateral within brand standards.
  • Collaborate with Marketing committee on projects and marketing related efforts. Provide direction and leadership to Marketing Interns.
  • Ensure compliance with all State and Federal Telemarketing, CMS, OCI regulations as it pertains to marketing.
  • Monitor and report on all marketing activity and results. Deliver marketing activity within agreed budget. Track ROI.
  • Initiate and follow up with customers relative to product, agent and service satisfaction.

Required Experience:

Minimum of Associate degree, business, or marketing related, and two to three years of related experience and/or training; or equivalent combination of education and experience is preferred. Experience in all aspects of developing and maintaining marketing strategies. Proficient with Microsoft Office Suite, Canva, Adobe Illustrator, WordPress and internet navigation required. Experience with social media platforms such as Facebook, Tik Toc, LinkedIn, Twitter, Instagram.     

This is NOT a remote postion. This position is located on site in one of the following locations in Wisconsin: Onalaska, Appleton, Green Bay, Madison, Eau Claire.

Green Bay Location

Commercial Lines Customer Service – Agent (CS-A)

The Insurance Center has an immediate opening for a Commercial Lines Customer Service – Agent (CS-A).  The CS-A is responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention. You will also coordinate multiple tasks across teams to meet deadlines and quality standards. We are seeking a passionate, self-driven, natural-born service person with a desire to make a difference in people's lives and businesses. As a Commercial Customer Service – Agent, you will be responsible for promoting and servicing an array of commercial property and casualty products in accordance with our established process and procedures, and in pursuit of the company's goals and objectives. You will be responsible for maintaining current client relationships. The Commercial Lines Customer Service – Agent is an effective team member and relationship builder.

Commercial Lines CS-A responsibilities

  • Coordinate the servicing of a book of business with all internal and external stakeholders
  • Demonstrate an advanced level of knowledge of all commercial lines of insurance
  • Monitor and address aged accounts receivable with clients
  • Communicate and develop relationships with clients to ensure their satisfaction with services provided
  • Escalate complaints and concerns to appropriate stakeholders
  • Visit clients with agent as necessary to review policies, audits, loss run analyses and projections
  • Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
  • Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon
  • Verify, dispute and process audit endorsements in a timely manner
  • Perform detailed audit review and present to clients

Experience

  • 2+ years of experience in commercial lines customer service (preferred)
  • Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
  • Proficiency in the use of Microsoft Word and Excel required
  • Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing

Education

  • Associates Degree  and/or training equivalent experience. 

The Insurance Center offers competitive compensation and excellent benefits package including 401(k) plan, medical, dental, vision, life insurance and more. Consistent with our healthy work life balance we offer paid holidays and a generous paid time off policy.

Marketing Director

 As our Marketing Director you will develop, establish, and maintain marketing strategies to meet organizational objectives.  You will also provide effective management of the internal and external marketing and promotional activities of the organization.

Key Responsibilities include:

  •  Work closely with division leaders to develop and implement sales marketing campaigns and projects for new and existing products.
  • Ensure internal and external marketing ideas/materials align and support The Insurance Center’s brand.
  • Build brand awareness through marketing positioning and audience engagement.
  • Analysis of customer research, current market conditions and competitor information.
  • Website content development and maintenance.
  • Social media development & consistent presence.
  • Proactively develop and execute sourcing strategies to identify talent to meet hiring needs. Creatively leverage social media platforms like LinkedIn, Twitter, Facebook, Handshake to identify active and passive candidates. Attend job fairs & have a consistent college presence.
  • Develop various marketing collateral within brand standards.
  • Collaborate with Marketing committee on projects and marketing related efforts. Provide direction and leadership to Marketing Interns.
  • Ensure compliance with all State and Federal Telemarketing, CMS, OCI regulations as it pertains to marketing.
  • Monitor and report on all marketing activity and results. Deliver marketing activity within agreed budget. Track ROI.
  • Initiate and follow up with customers relative to product, agent and service satisfaction.

Required Experience:

Minimum of Associate degree, business, or marketing related, and two to three years of related experience and/or training; or equivalent combination of education and experience is preferred. Experience in all aspects of developing and maintaining marketing strategies. Proficient with Microsoft Office Suite, Canva, Adobe Illustrator, WordPress and internet navigation required. Experience with social media platforms such as Facebook, Tik Toc, LinkedIn, Twitter, Instagram.     

This is NOT a remote postion. This position is located on site in one of the following locations in Wisconsin: Onalaska, Appleton, Green Bay, Madison, Eau Claire.

Madison Location

Commercial Lines Customer Service – Agent (CS-A)

The Insurance Center has an immediate opening for a Commercial Lines Customer Service – Agent (CS-A).  The CS-A is responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention. You will also coordinate multiple tasks across teams to meet deadlines and quality standards. We are seeking a passionate, self-driven, natural-born service person with a desire to make a difference in people's lives and businesses. As a Commercial Customer Service – Agent, you will be responsible for promoting and servicing an array of commercial property and casualty products in accordance with our established process and procedures, and in pursuit of the company's goals and objectives. You will be responsible for maintaining current client relationships. The Commercial Lines Customer Service – Agent is an effective team member and relationship builder.

Commercial Lines CS-A responsibilities

  • Coordinate the servicing of a book of business with all internal and external stakeholders
  • Demonstrate an advanced level of knowledge of all commercial lines of insurance
  • Monitor and address aged accounts receivable with clients
  • Communicate and develop relationships with clients to ensure their satisfaction with services provided
  • Escalate complaints and concerns to appropriate stakeholders
  • Visit clients with agent as necessary to review policies, audits, loss run analyses and projections
  • Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
  • Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon
  • Verify, dispute and process audit endorsements in a timely manner
  • Perform detailed audit review and present to clients

Experience

  • 2+ years of experience in commercial lines customer service (preferred)
  • Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
  • Proficiency in the use of Microsoft Word and Excel required
  • Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing

Education

  • Associates Degree  and/or training equivalent experience. 

The Insurance Center offers competitive compensation and excellent benefits package including 401(k) plan, medical, dental, vision, life insurance and more. Consistent with our healthy work life balance we offer paid holidays and a generous paid time off policy.

Marketing Director

 As our Marketing Director you will develop, establish, and maintain marketing strategies to meet organizational objectives.  You will also provide effective management of the internal and external marketing and promotional activities of the organization.

Key Responsibilities include:

  •  Work closely with division leaders to develop and implement sales marketing campaigns and projects for new and existing products.
  • Ensure internal and external marketing ideas/materials align and support The Insurance Center’s brand.
  • Build brand awareness through marketing positioning and audience engagement.
  • Analysis of customer research, current market conditions and competitor information.
  • Website content development and maintenance.
  • Social media development & consistent presence.
  • Proactively develop and execute sourcing strategies to identify talent to meet hiring needs. Creatively leverage social media platforms like LinkedIn, Twitter, Facebook, Handshake to identify active and passive candidates. Attend job fairs & have a consistent college presence.
  • Develop various marketing collateral within brand standards.
  • Collaborate with Marketing committee on projects and marketing related efforts. Provide direction and leadership to Marketing Interns.
  • Ensure compliance with all State and Federal Telemarketing, CMS, OCI regulations as it pertains to marketing.
  • Monitor and report on all marketing activity and results. Deliver marketing activity within agreed budget. Track ROI.
  • Initiate and follow up with customers relative to product, agent and service satisfaction.

Required Experience:

Minimum of Associate degree, business, or marketing related, and two to three years of related experience and/or training; or equivalent combination of education and experience is preferred. Experience in all aspects of developing and maintaining marketing strategies. Proficient with Microsoft Office Suite, Canva, Adobe Illustrator, WordPress and internet navigation required. Experience with social media platforms such as Facebook, Tik Toc, LinkedIn, Twitter, Instagram.     

This is NOT a remote postion. This position is located on site in one of the following locations in Wisconsin: Onalaska, Appleton, Green Bay, Madison, Eau Claire.

Wausau Location

Commercial Lines Customer Service – Agent (CS-A)

The Insurance Center has an immediate opening for a Commercial Lines Customer Service – Agent (CS-A).  The CS-A is responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention. You will also coordinate multiple tasks across teams to meet deadlines and quality standards. We are seeking a passionate, self-driven, natural-born service person with a desire to make a difference in people's lives and businesses. As a Commercial Customer Service – Agent, you will be responsible for promoting and servicing an array of commercial property and casualty products in accordance with our established process and procedures, and in pursuit of the company's goals and objectives. You will be responsible for maintaining current client relationships. The Commercial Lines Customer Service – Agent is an effective team member and relationship builder.

Commercial Lines CS-A responsibilities

  • Coordinate the servicing of a book of business with all internal and external stakeholders
  • Demonstrate an advanced level of knowledge of all commercial lines of insurance
  • Monitor and address aged accounts receivable with clients
  • Communicate and develop relationships with clients to ensure their satisfaction with services provided
  • Escalate complaints and concerns to appropriate stakeholders
  • Visit clients with agent as necessary to review policies, audits, loss run analyses and projections
  • Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
  • Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon
  • Verify, dispute and process audit endorsements in a timely manner
  • Perform detailed audit review and present to clients

Experience

  • 2+ years of experience in commercial lines customer service (preferred)
  • Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
  • Proficiency in the use of Microsoft Word and Excel required
  • Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing

Education

  • Associates Degree  and/or training equivalent experience. 

The Insurance Center offers competitive compensation and excellent benefits package including 401(k) plan, medical, dental, vision, life insurance and more. Consistent with our healthy work life balance we offer paid holidays and a generous paid time off policy.

As an Equal Opportunity Employer, T.I.C., Inc. will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government.

For consideration, submit a letter of application, resumé, and salary history to: jobs@ticinsurance.com.   Please sure to specify which opening you are interested in.  

locations map

Located exactly where you need us to be. In your backyard.

By having locations throughout Wisconsin (and an office in Iowa), an Insurance Center neighborhood insurance agent is able to provide a superior level of customer service. It’s convenient for you and important to us; we want to be ready to assist people in our communities when you need us.