A career with The Insurance Center is a rewarding and fulfilling opportunity. See current openings listed below.
All locations
Sales Representative – All locations
T.I.C., Inc., (The Insurance Center), a leading multi-state insurance agency, is seeking experienced Representatives to market insurance products. You must be a motivated and successful sales representative who will be responsible for servicing existing accounts and closing new accounts. We provide extensive marketing support, which includes sales lead systems, exclusive products, agency-sponsored incentive trips, competitive wage plus commission, benefits package, internal support staff and much more. We have offices throughout the states of Wisconsin, Minnesota and Iowa. Opportunities are available in the following divisions: Life, Accident & Health, Corporate Benefits and Property & Casualty.
Opportunities & training
- Culture & leadership training
- Personal & career development training
- Carrier product training
- In-house & field sales training
- Team selling
- Mentorship program
- Bignition "Wedge" outside sales training
- CE & designation support
Benefits
- Health
- Dental
- Vision
- Flexible spending plan
- Life & accidental death
- Disability
- 401k match
- Discretionary profit sharing
- Generous paid time off
- Paid holidays
- Tuition reimbursement
- Life/work balance
Compensation & incentives
- Competitive compensation
- Unlimited income potential
- New & renewal commission structures
- Treadmill/validation
- Performance-based bonus structure
- Sales incentives trips in summer & winter
Submit a resumé to T.I.C., Inc., Attn: Human Resource Department, 701 Sand Lake Road, Onalaska, WI 54650-2442. Resumés may also be submitted to jobs@ticinsurance.com. For additional information, contact the Human Resource Department at 800-362-8046 ext 30174. Equal opportunity employer.
Appleton Location
Commercial Lines Customer Service – Agent (CS-A)
The Insurance Center has an immediate opening for a Commercial Lines Customer Service – Agent (CS-A). The CS-A is responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention. You will also coordinate multiple tasks across teams to meet deadlines and quality standards. We are seeking a passionate, self-driven, natural-born service person with a desire to make a difference in people's lives and businesses. As a Commercial Customer Service – Agent, you will be responsible for promoting and servicing an array of commercial property and casualty products in accordance with our established process and procedures, and in pursuit of the company's goals and objectives. You will be responsible for maintaining current client relationships. The Commercial Lines Customer Service – Agent is an effective team member and relationship builder. This is an on-site position (not remote).
Commercial Lines CS-A responsibilities
- Coordinate the servicing of a book of business with all internal and external stakeholders
- Demonstrate an advanced level of knowledge of all commercial lines of insurance
- Monitor and address aged accounts receivable with clients
- Communicate and develop relationships with clients to ensure their satisfaction with services provided
- Escalate complaints and concerns to appropriate stakeholders
- Visit clients with agent as necessary to review policies, audits, loss run analyses and projections
- Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
- Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon
- Verify, dispute and process audit endorsements in a timely manner
- Perform detailed audit review and present to clients
Experience
- 2+ years of experience in commercial lines customer service (preferred)
- Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
- Proficiency in the use of Microsoft Word and Excel required
- Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing
Education
- Associates Degree and/or training equivalent experience.
The Insurance Center offers competitive compensation and excellent benefits package including 401(k) plan, medical, dental, vision, life insurance and more. Consistent with our healthy work life balance we offer paid holidays and a generous paid time off policy.
Eau Claire Location
Commercial Lines Customer Service – Agent (CS-A)
The Insurance Center has an immediate opening for a Commercial Lines Customer Service – Agent (CS-A). The CS-A is responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention. You will also coordinate multiple tasks across teams to meet deadlines and quality standards. We are seeking a passionate, self-driven, natural-born service person with a desire to make a difference in people's lives and businesses. As a Commercial Customer Service – Agent, you will be responsible for promoting and servicing an array of commercial property and casualty products in accordance with our established process and procedures, and in pursuit of the company's goals and objectives. You will be responsible for maintaining current client relationships. The Commercial Lines Customer Service – Agent is an effective team member and relationship builder. This is an on-site position (not remote).
Commercial Lines CS-A responsibilities
- Coordinate the servicing of a book of business with all internal and external stakeholders
- Demonstrate an advanced level of knowledge of all commercial lines of insurance
- Monitor and address aged accounts receivable with clients
- Communicate and develop relationships with clients to ensure their satisfaction with services provided
- Escalate complaints and concerns to appropriate stakeholders
- Visit clients with agent as necessary to review policies, audits, loss run analyses and projections
- Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
- Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon
- Verify, dispute and process audit endorsements in a timely manner
- Perform detailed audit review and present to clients
Experience
- 2+ years of experience in commercial lines customer service (preferred)
- Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
- Proficiency in the use of Microsoft Word and Excel required
- Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing
Education
- Associates Degree and/or training equivalent experience.
The Insurance Center offers competitive compensation and excellent benefits package including 401(k) plan, medical, dental, vision, life insurance and more. Consistent with our healthy work life balance we offer paid holidays and a generous paid time off policy.
Green Bay Location
Commercial Lines Customer Service – Agent (CS-A) – Green Bay location
The Insurance Center has an immediate opening for a Commercial Lines Customer Service – Agent (CS-A) in the Green Bay, Wisconsin area. The CS-A is responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention. You will also coordinate multiple tasks across teams to meet deadlines and quality standards. We are seeking a passionate, self-driven, natural-born service person with a desire to make a difference in people's lives and businesses. As a Commercial Customer Service – Agent, you will be responsible for promoting and servicing an array of commercial property and casualty products in accordance with our established process and procedures, and in pursuit of the company's goals and objectives. You will be responsible for maintaining current client relationships. The Commercial Lines Customer Service – Agent is an effective team member and relationship builder. This is an on-site position (not remote).
Commercial Lines CS-A responsibilities
- Coordinate the servicing of a book of business with all internal and external stakeholders
- Demonstrate an advanced level of knowledge of all commercial lines of insurance
- Monitor and address aged accounts receivable with clients
- Communicate and develop relationships with clients to ensure their satisfaction with services provided
- Escalate complaints and concerns to appropriate stakeholders
- Visit clients with agent as necessary to review policies, audits, loss run analyses and projections
- Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
- Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon
- Verify, dispute and process audit endorsements in a timely manner
- Perform detailed audit review and present to clients
Experience
- 2+ years of experience in commercial lines customer service (required)
- Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
- Proficiency in the use of Microsoft Word and Excel required
- Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing
Education
- Bachelor's degree from an accredited college or university (preferred)
Monona Location
Employee Benefits – Support Leader
As an Employee Benefits - Support Leader you will provide accurate, efficient & timely support to our sales team as well as provide leadership for support staff. This is an on-site position (not remote).
The Insurance Center is a successful and well-established independent insurance agency seeking a dependable and hardworking individual to join our team. The Insurance Center is committed to providing a diverse and challenging work environment encouraging critical thinking, problem solving and project management.
Responsibilities and Duties
Key Responsibilities include:
- Partner with the Sales team and mentor support team to understand and articulate critical deliverables discussed throughout the sales and implementation process.
- Present TIC culture to service teams through demonstration of company Belongships and Murpose.
- Mentor, coach and provide technical training to team members.
- Monitor daily activities of assigned team. Monitoring staff performance to ensure productivity, efficiency, quality, and service standards are met, arranging, and providing training and guidance when needed, and taking corrective actions as needed.
- Support training efforts through reinforcement of training topics.
- Manage file audits to ensure compliance with established workflow and procedures reporting on KPI’s monthly, quarterly, and annually.
- Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
- Recommend allocation and adjustments to workloads between support team members.
- Assist in resolving complex or escalated issues regarding account handling and client interactions.
- Conduct regular one on one reviews with team & deliver annual performance reviews providing constructive feedback to ensure that performance is aligned with company Belongships, Murpose and position expectations.
- Promote growth and opportunity within the team, working with each team member on achievement of individual aspirational goals.
- Monitor and oversee PTO for team.
- Deliver & follow through on all coaching and counseling discussions with team members including and up to performance improvement plans.
- Work with Corporate Benefits leaders to interview and onboard new team members.
- Demonstrate a good understanding of Self-Insured Health insurance plans, ACA, 1095Cs & working with stop/loss and the pharmacy market.
- Acts as a trusted compliance resource to both immediate team and clients.
- Oversee account support deliverables including providing/obtaining reports & plan metrics, project management, coordinating SPDs, and other benefit compliance requirements.
- Maintains knowledge of new developments or changes with the various carriers and new Federal/State laws that may affect how our clients must administer their benefit programs and communicate this information to clients and team members.
- The ability to multi-task, organize and perform work with accuracy.
Qualifications and Skills
Associate degree in Human Resources, Business Administration or related degree; and two to three years of related experience and/or training; or equivalent combination of education and experience is preferred. Employee benefits knowledge including applicable regulations and health insurance plan administration required. Experience using HRIS related software, Word, Excel, Outlook and proficient internet navigation also required. CEBS certification and Life, Health & Accident Insurance License a plus. Quarterly travel, including overnight travel, is required.
As an Equal Opportunity Employer, T.I.C., Inc. will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations, and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government.
Onalaska Location
Commercial Lines Customer Service – Agent (CS-A)
The Insurance Center has an immediate opening for a Commercial Lines Customer Service – Agent (CS-A). The CS-A is responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention. You will also coordinate multiple tasks across teams to meet deadlines and quality standards. We are seeking a passionate, self-driven, natural-born service person with a desire to make a difference in people's lives and businesses. As a Commercial Customer Service – Agent, you will be responsible for promoting and servicing an array of commercial property and casualty products in accordance with our established process and procedures, and in pursuit of the company's goals and objectives. You will be responsible for maintaining current client relationships. The Commercial Lines Customer Service – Agent is an effective team member and relationship builder. This is an on-site position (not remote).
Commercial Lines CS-A responsibilities
- Coordinate the servicing of a book of business with all internal and external stakeholders
- Demonstrate an advanced level of knowledge of all commercial lines of insurance
- Monitor and address aged accounts receivable with clients
- Communicate and develop relationships with clients to ensure their satisfaction with services provided
- Escalate complaints and concerns to appropriate stakeholders
- Visit clients with agent as necessary to review policies, audits, loss run analyses and projections
- Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
- Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon
- Verify, dispute and process audit endorsements in a timely manner
- Perform detailed audit review and present to clients
Experience
- 2+ years of experience in commercial lines customer service (preferred)
- Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
- Proficiency in the use of Microsoft Word and Excel required
- Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing
Education
- Associates Degree and/or training equivalent experience.
The Insurance Center offers competitive compensation and excellent benefits package including 401(k) plan, medical, dental, vision, life insurance and more. Consistent with our healthy work life balance we offer paid holidays and a generous paid time off policy.
Employee Benefits – Support Leader
As an Employee Benefits - Support Leader you will provide accurate, efficient & timely support to our sales team as well as provide leadership for support staff. This is an on-site position (not remote).
The Insurance Center is a successful and well-established independent insurance agency seeking a dependable and hardworking individual to join our team. The Insurance Center is committed to providing a diverse and challenging work environment encouraging critical thinking, problem solving and project management.
Responsibilities and Duties
Key Responsibilities include:
- Partner with the Sales team and mentor support team to understand and articulate critical deliverables discussed throughout the sales and implementation process.
- Present TIC culture to service teams through demonstration of company Belongships and Murpose.
- Mentor, coach and provide technical training to team members.
- Monitor daily activities of assigned team. Monitoring staff performance to ensure productivity, efficiency, quality, and service standards are met, arranging, and providing training and guidance when needed, and taking corrective actions as needed.
- Support training efforts through reinforcement of training topics.
- Manage file audits to ensure compliance with established workflow and procedures reporting on KPI’s monthly, quarterly, and annually.
- Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
- Recommend allocation and adjustments to workloads between support team members.
- Assist in resolving complex or escalated issues regarding account handling and client interactions.
- Conduct regular one on one reviews with team & deliver annual performance reviews providing constructive feedback to ensure that performance is aligned with company Belongships, Murpose and position expectations.
- Promote growth and opportunity within the team, working with each team member on achievement of individual aspirational goals.
- Monitor and oversee PTO for team.
- Deliver & follow through on all coaching and counseling discussions with team members including and up to performance improvement plans.
- Work with Corporate Benefits leaders to interview and onboard new team members.
- Demonstrate a good understanding of Self-Insured Health insurance plans, ACA, 1095Cs & working with stop/loss and the pharmacy market.
- Acts as a trusted compliance resource to both immediate team and clients.
- Oversee account support deliverables including providing/obtaining reports & plan metrics, project management, coordinating SPDs, and other benefit compliance requirements.
- Maintains knowledge of new developments or changes with the various carriers and new Federal/State laws that may affect how our clients must administer their benefit programs and communicate this information to clients and team members.
- The ability to multi-task, organize and perform work with accuracy.
Qualifications and Skills
Associate degree in Human Resources, Business Administration or related degree; and two to three years of related experience and/or training; or equivalent combination of education and experience is preferred. Employee benefits knowledge including applicable regulations and health insurance plan administration required. Experience using HRIS related software, Word, Excel, Outlook and proficient internet navigation also required. CEBS certification and Life, Health & Accident Insurance License a plus. Quarterly travel, including overnight travel, is required.
As an Equal Opportunity Employer, T.I.C., Inc. will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations, and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government.
Stevens Point Location
Life & Health Sales Representative
Life and Health Sales Representative
T.I.C., Inc., (The Insurance Center), a leading multi-state insurance agency, is seeking experienced Sales Representatives to market insurance products throughout Northcentral Wisconsin. You must be a motivated and successful sales representative who will be responsible for servicing existing accounts and closing new accounts. We provide extensive marketing support, which includes sales lead systems, exclusive products, agency-sponsored incentive trips, competitive wage plus commission, benefits package, internal support staff and much more.
Opportunities & training
- Culture & leadership training
- Personal & career development training
- Carrier product training
- In-house & field sales training
- Team selling
- Mentorship program
- Bignition "Wedge" outside sales training
- CE & designation support
Commercial Lines Customer Service – Agent (CS-A)
The Insurance Center has an immediate opening for a Commercial Lines Customer Service – Agent (CS-A). The CS-A is responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention. You will also coordinate multiple tasks across teams to meet deadlines and quality standards. We are seeking a passionate, self-driven, natural-born service person with a desire to make a difference in people's lives and businesses. As a Commercial Customer Service – Agent, you will be responsible for promoting and servicing an array of commercial property and casualty products in accordance with our established process and procedures, and in pursuit of the company's goals and objectives. You will be responsible for maintaining current client relationships. The Commercial Lines Customer Service – Agent is an effective team member and relationship builder. This is an on-site position (not remote).
Commercial Lines CS-A responsibilities
- Coordinate the servicing of a book of business with all internal and external stakeholders
- Demonstrate an advanced level of knowledge of all commercial lines of insurance
- Monitor and address aged accounts receivable with clients
- Communicate and develop relationships with clients to ensure their satisfaction with services provided
- Escalate complaints and concerns to appropriate stakeholders
- Visit clients with agent as necessary to review policies, audits, loss run analyses and projections
- Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
- Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon
- Verify, dispute and process audit endorsements in a timely manner
- Perform detailed audit review and present to clients
Experience
- 2+ years of experience in commercial lines customer service (preferred)
- Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
- Proficiency in the use of Microsoft Word and Excel required
- Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing
Education
- Associates Degree and/or training equivalent experience.
The Insurance Center offers competitive compensation and excellent benefits package including 401(k) plan, medical, dental, vision, life insurance and more. Consistent with our healthy work life balance we offer paid holidays and a generous paid time off policy.
Wausau Location
Life & Health Sales Representative
Life and Health Sales Representative
T.I.C., Inc., (The Insurance Center), a leading multi-state insurance agency, is seeking experienced Sales Representatives to market insurance products throughout Northcentral Wisconsin. You must be a motivated and successful sales representative who will be responsible for servicing existing accounts and closing new accounts. We provide extensive marketing support, which includes sales lead systems, exclusive products, agency-sponsored incentive trips, competitive wage plus commission, benefits package, internal support staff and much more.
Opportunities & training
- Culture & leadership training
- Personal & career development training
- Carrier product training
- In-house & field sales training
- Team selling
- Mentorship program
- Bignition "Wedge" outside sales training
- CE & designation support
Future Opportunities at The Insurance Center
Future Opportunities at T.I.C.
We understand that your dream job may not be listed right now, but we believe in creating opportunities for the right candidates. We are seeking passionate, driven, and versatile individuals who are interested in being considered for future roles at The Insurance Center. While we may not have the perfect role for you right now, we are constantly evolving and growing, which means new opportunities are always on the horizon. By applying for this position, you will be considered for future job openings that align with your skills, experience, and career aspirations.
Submit your resume along with a cover letter explaining why you're interested in future opportunities with us. Tell us about your skills, experiences, and areas of interest. We're excited to learn more about you and will reach out when roles that match your profile become available.
As an Equal Opportunity Employer, T.I.C., Inc. will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government.
For consideration, submit a letter of application, resumé, and salary history to: jobs@ticinsurance.com. Please sure to specify which opening you are interested in.
Located exactly where you need us to be. In your backyard.
By having locations throughout Wisconsin (and an office in Iowa), an Insurance Center neighborhood insurance agent is able to provide a superior level of customer service. It’s convenient for you and important to us; we want to be ready to assist people in our communities when you need us.