Technology Support Specialist
Are you a confident, team oriented individual with outstanding technology skills and attention to detail? The Insurance Center is currently searching for a candidate with these qualities to join our team as a Technology Support Specialist. This is an on-site position (not remote) located in our Onalaska, WI location. The Technology Support Specialist is responsible for troubleshooting and resolving tickets representing client software-related requests in the Employee Navigator platform. This position also provides ongoing support and maintenance for existing clients, sales relationships, and administration.
Work with the client to research and resolve enrollment and eligibility discrepancies in their Employee Navigator platform.
Trains users on software updates via phone, remote support and/or training guides.
Update and maintain benefit administration platform, benefits, and structure changes.
Update employee enrollments.
Perform testing on benefit administration platform prior to deployment to proactively discover potential errors.
Create & maintain training guides.
Provide communication and education to the internal and external customers on the mechanics and processes of onboarding to include the processing of timelines, software functionality and plan design review.
Provide systematic status updates to the client and/or internal team members regarding enrollment status.
Associates degree and/or two to three years of related experience and/or training; or equivalent combination of education and experience. Knowledge of Word, Excel, Outlook, and proficient internet navigation required. IT-related experience preferred with strong analytical & problem-solving skills. Tech savvy with working knowledge of Microsoft Office, internet navigation and databases. Employee benefits knowledge and administration preferred.
Availability and willingness for occasional travel to outside client, meeting or conference.
Valid Wisconsin driver’s license and reliable transportation
Willingness to secure WI Life, Health & Accident Insurance License.
Proficiency and experience with benefit administration platforms and presentation technologies.
Knowledge of employee benefits and tax advantaged benefit programs
Previous experience in Human Resources and HRIS Systems, Benefits Administration, working with insurance brokers and/or carriers or in the health insurance industry.