Small Group Account Manager

The Insurance Center, a successful and well-established independent insurance agency, is seeking a dependable and hardworking individual to join our Corporate Benefits team. As a Small Group Account Manager, you will build and maintain strong business relationships with assigned clients.    The Insurance Center is committed to providing a diverse and challenging work environment encouraging critical thinking and problem solving. 

Key Responsibilities include:

• Responsible for retention, client satisfaction and identifying additional value-added product opportunities for existing clients.
• Regularly communicate with clients relative to benefit education, claim issues and carrier issues, and payment of premiums as needed.
• Prepare communications for all for ongoing education of benefits, rates, plan design, claim filing and new benefit enhancements.
• Onsite and virtual presentations for new hires and renewal activities, schedule visits in accordance with established service standards, review and approve plan designs and plan rates with client, compliance education, assure clients have the capabilities to perform and manage the account as needed, prepare communications and train HR team on new benefit plans.

Required Experience:

Qualified applicants must possess strong communication skills, enjoy working in a fast-paced environment and demonstrate excellent computer skills, specifically using Microsoft Word, Excel, and Outlook. Human Resources, Employee Benefits experience and/or a Life, Accident and Health Insurance License, SHRM-CP/SHRM-SCP, PHR Certification and/or CEBS Certification a plus!