Client Software Specialist

Are you a confident, team oriented individual with outstanding technology skills and attention to detail? The Insurance Center is currently searching for a candidate with these qualities to join our team as a Client Software Specialist.  This is an on-site position (not remote) located in our  WI locations.  The Client Software Specialist is responsible for troubleshooting and resolving tickets representing client software-related requests in the Employee Navigator platform. This position also provides ongoing support and maintenance for existing clients, sales relationships, and administration.

Responsibilities:

• Become an expert within all facets of the Employee Navigator platform through departmental and independent hands-on training.
• Provide the first line of support for our customer base via email or phone.
• Assist with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding.
• Update and maintain benefit administration platform, benefits, and structure changes.
• Work with carriers and clients to resolve enrollment and eligibility issues.
• Perform testing on benefit administration platform prior to deployment to proactively discover potential errors.
• Conduct webinar and in person demonstrations and/or trainings.
• Create and maintain training guides.
• Provide systematic status updates to the client and/or internal team members regarding enrollment status.

Required Qualifications:

• Associates degree and two to three years of related experience and/or training; or equivalent combination of education and experience.
• Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious.
• Expertly address challenging questions while providing answers that are quick and easy to understand.
• Consistently seek to improve their own knowledge, the customer’s knowledge, and the product itself.
• Be a motivated problem solver who can accurately document and communicate issues.
• Demonstrate proficiency using Microsoft Office products, including Excel.
• Availability and willingness for occasional travel to outside client, meeting or conference.
• Valid Wisconsin driver’s license and reliable transportation
• Willingness to secure WI Life, Health & Accident Insurance License.

Preferred Qualifications:

• Proficiency and experience with benefit administration platforms and presentation technologies.
• Knowledge of employee benefits and tax advantaged benefit programs
• Previous experience in Human Resources and HRIS Systems, Benefits Administration, working with insurance brokers and/or carriers or in the health insurance industry.